HOW TO RETURN

If you have an account with us or you are a VANS Family member, log into your account and go to your order history to initiate the return process.

If you purchased as a guest, click on the Track My Order link available at the top of any page on our website. Enter your 8 digits Order Number and the email address you used on your order to initiate the return process. Once you are in the Order Details Page click on the 'Create a Return' button.

To complete the return order, you will need to:
1. Select the item(s) to return.
2. Select the reason for the return.
3. Select the preferred return method (drop off to a collection point or carrier pick up at desired address).
4. Schedule the return with the carrier.

On the return confirmation page, click on the Print Returns Label button. This will generate the label you will need to print to return the item(s). You can request as many return labels as needed within the 30 days returns period; after that, you won’t be able to book any further returns.

Please Contact Us if you do not have access to a printer.

Pack the items you would like to return. We encourage you to reuse the bag or box you received for the return in respect for our environment. Seal the package securely and attach the return label on the outside of your parcel.

Please make sure all old shipping labels, stickers, and other materials have been removed from the outside of the bag or box or covered up.

Drop off the package at the selected location within the opening hours OR wait for the carrier to pick up at your address. Make sure someone is at home when the carrier is scheduled to come to pick up the package.

See The Carrier Did Not Pick up my Booked Return, if the carrier failed to pick up the package at the scheduled time.

You'll receive an email confirmation as soon as your returned products have been received, accepted, and processed. This might take up to 2-3 business days after we've received your return.

If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email and we might even return the item back to you.

Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. The whole process, from when you have printed the return label to when the refund is visible on your account, can take up to 14 days.

Note: If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that, if you make a return using a carrier of your choice, instead of using our free returns option, the cost of returning the goods will be at your expense, you will bear the risk of damage or loss of the goods during a return until the goods reach us and that the return and refund process may take longer.